1. Introduction

At Womankind Health Co Pty Ltd, we respect your right to privacy and are committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, store, and disclose your information in line with the Privacy Act 1988 (Cth) and the Health Records and Information Privacy Act 2002 (NSW) (“HRIP Act”).

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2. What Information We Collect

We may collect the following types of information from you:

• Personal details (e.g. name, date of birth, address, phone number, email).

• Health information (e.g. medical history, treatment notes, referrals, test results).

• Payment and billing information.

• Information provided by other health professionals with your consent.

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3. How We Collect Information

We collect information directly from you during consultations, intake forms, phone calls, or online bookings. We may also collect information from:

• Your GP or other health providers (with your consent).

• Reports, referrals, or test results provided to us.

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4. How We Use Your Information

Your information is used to:

• Provide assessment, diagnosis, and treatment within psychology, dietetics, and physiotherapy/exercise physiology.

• Coordinate care within our allied health team (with your consent).

• Communicate with your GP or medical specialists (with your consent).

• Process payments and manage business operations.

• Comply with professional, ethical, and legal obligations.

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5. Sharing of Information

• With your consent, we may share relevant case notes and treatment information with other members of our allied health team to ensure coordinated care.

• You may choose not to share your information with the wider team, and this will be respected.

• We may also disclose your information where required by law, or if there is a serious risk of harm to you or others.

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6. Storage and Security

We take reasonable steps to keep your personal and health information secure. This includes:

• Secure electronic practice management systems.

• Password-protected files and devices.

• Access limited to authorised staff.

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7. Access and Correction

You have the right to:

• Access your personal and health information, subject to limited exceptions under the law.

• Request correction of information you believe is inaccurate, incomplete, or outdated.

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Requests can be made in writing to hello@womankindhealthco.com​

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8. Your Choices

You can choose to:

• Withhold certain personal information, understanding this may affect the services we can provide.

• Withdraw consent for information sharing at any time by notifying us in writing.

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9. Complaints

If you have a concern about how your information has been handled, please contact us at hello@womankindhealthco.com. We will respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the:

• Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au

• NSW Privacy Commissioner (Information and Privacy Commission NSW): www.ipc.nsw.gov.au

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10. Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

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